Effective Date: 05 May 2026

1300 Melbourne Taxi Service is committed to providing reliable and transparent booking services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled when you book a ride through 1300melbournetaxiservice.com. By using our services, you agree to the terms stated below.

Cancellation Policy

We understand that plans can change. Our cancellation terms are designed to be fair for both customers and drivers.

• Advance Cancellations: Bookings cancelled well before the scheduled pickup time may not incur any charges.
• Last-Minute Cancellations: Cancellations made close to the pickup time may attract a cancellation fee.
• No-Show: If the passenger fails to arrive at the pickup location without prior notice, it will be treated as a no-show, and full or partial charges may apply.
• Driver Waiting Time: Additional waiting time beyond the standard grace period may be charged.

Refund Policy

We aim to process refunds fairly and promptly where applicable.

• Eligible Refunds: Refunds may be issued in cases of duplicate payments, booking errors, or service unavailability.
• Service Issues: If you experience a significant issue with your ride, you may request a review for a partial or full refund.
• Processing Time: Approved refunds are typically processed within a few business days, depending on your payment method and financial institution.
• Non-Refundable Situations: Charges related to late cancellations, no-shows, or completed rides are generally non-refundable.

How to Request a Cancellation or Refund

To cancel a booking or request a refund, please contact our support team as soon as possible. Provide your booking details, including date, time, and reference number, to help us process your request quickly.

You can reach us via our contact page.

Changes to This Policy

We may update this Cancellation and Refund Policy from time to time to reflect changes in our services or policies. Any updates will be posted on this page.

Final Note

Our goal is to deliver dependable service while maintaining fair policies for all users. If you have any questions regarding cancellations or refunds, feel free to contact our support team for assistance.